Overview — What is the Trezor® Hardware Wallet?
Trezor® is a family of hardware wallets designed to keep private keys offline and secure. A hardware wallet like Trezor® stores your recovery seed and signs transactions in a protected environment, protecting funds from online attacks and phishing. Trezor® devices support a wide range of cryptocurrencies and integrate with desktop and web interfaces through the official Trezor apps and Trezor start pages.
Getting Started & Login
To begin, download the official apps and guides from the Trezor site: trezor.io/start. Follow the step-by-step setup to initialise your device, record the recovery seed, and set a PIN. There is no traditional "online account" login — access is granted by connecting your Trezor® device and entering the PIN on the device itself. For web-based integrations and apps, ensure you have Trezor Bridge or the recommended browser extensions installed.
Common Issues & Troubleshooting
Below are practical steps for common problems users report when using Trezor®:
- Trezor® login not working: confirm the USB cable and ports, ensure Bridge or the correct browser integration is installed, and try a different browser or device.
- Unable to connect: restart your computer, reconnect the device, and check for OS permissions blocking USB devices.
- Error connecting Trezor® account: update device firmware via official instructions at trezor.io/start and reinstall Bridge if needed.
- App not working or "can't verify wallet": use the official Trezor® web app or desktop app only; avoid third-party downloads. Verify firmware signatures and never restore seed on unknown software.
If you need step-by-step troubleshooting, visit the Trezor® Support hub at trezor.io/support.
Account Recovery & 2FA
Trezor® uses a recovery seed (typically 12–24 words) as the definitive account recovery method. If your device is lost, damaged, or stolen, restore funds on a new hardware device using the seed. Trezor® devices generally do not rely on external 2FA apps — the device itself and your seed phrase are the authentication and recovery mechanisms. Treat your seed like the highest-value secret: never share it and store it offline.
Security Best Practices
- Buy hardware only from trezor.io or authorised resellers to avoid tampered devices.
- Verify firmware updates using official instructions before applying them.
- Never enter your recovery seed on a website or share it with support representatives.
- Keep a physical backup of your recovery phrase in a secure, fire-resistant location.
Official Resources
Official pages and tools:
Frequently Asked Questions (FAQs)
- 1. What if my Trezor® login is not working?
- Check cable/USB port, reinstall Trezor Bridge, update firmware, and retry on another browser or machine.
- 2. How do I recover my wallet?
- Use your recovery seed on a Trezor® device or compatible wallet that supports the same standard. Follow official restore steps at trezor.io/start.
- 3. Can I reset 2FA for my Trezor®?
- Trezor® relies on device authentication; if you used 2FA with a third-party service, reset that service via their support. Recovering access to your crypto always uses the recovery seed.
- 4. Why does the Trezor® app show "error decline"?
- Declines generally mean transaction signature failed or communication was interrupted — reconnect, ensure firmware is current, and retry. Check network and app permissions.
- 5. What should I do if the Trezor® app is not working?
- Update the app, reinstall Trezor Bridge, try a different browser, or consult Trezor® Support for guidance.
- 6. Is my recovery seed enough to restore funds?
- Yes — the recovery seed is the canonical backup. Keep it safe and offline; anyone with access to it can control your funds.